Shipping policy

SHIPPING & DELIVERY POLICY

Thank you for shopping at Stemora. This Shipping & Delivery Policy explains our order processing schedule, shipping charges, estimated delivery times, tracking procedures, address changes, split shipments, delayed or missing packages, and other delivery-related conditions.

This policy applies to orders placed directly through https://stemora.us. Products purchased through another seller, marketplace, or website are subject to that seller’s shipping and delivery policies.

Shipping and delivery dates are estimates unless we expressly state in writing that a particular date is guaranteed. Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

ORDER CONFIRMATION

After an order is successfully submitted, an order confirmation is generally sent to the email address provided at checkout.

The order confirmation acknowledges that we received the order. It does not necessarily mean that:

Payment verification has been completed
Inventory has been finally confirmed
The order has entered fulfillment
The order has been shipped
A carrier has physically received the package

Please review the order confirmation promptly and contact us as soon as possible if the shipping address, item, quantity, or other order information appears incorrect.

ORDER PROCESSING AND TRACKING TIME

Orders generally require processing, payment verification, sourcing, packing, and carrier preparation before shipment.

Tracking information is typically provided within 3–5 business days after an order is placed. During periods of high order volume, supplier delays, product availability issues, address verification, payment review, public holidays, or other unusual circumstances, tracking information may require up to approximately 7–8 business days.

Business days are generally Monday through Friday, excluding applicable public holidays.

Processing times are estimates and may vary by product, order size, destination, inventory location, payment review, and fulfillment conditions. Some orders may be completed sooner, while others may require additional time.

If we determine that we cannot ship an order within the timeframe stated at the time of purchase, we will provide notice as required and, where applicable, offer the choice to consent to the delay or cancel the unshipped order for a refund.

TRACKING NUMBER CREATION

A tracking number may be generated before the carrier physically receives or scans the package. The creation of a shipping label or tracking number does not always mean that the package is already moving through the carrier’s network.

After tracking information is provided, the carrier may require additional time to:

Receive the package
Perform the first acceptance scan
Transfer shipment data between systems
Display the first tracking update
Move the package to the next distribution facility

Tracking activity may not appear immediately. Temporary gaps between scans do not necessarily mean that the package has been lost.

ESTIMATED DELIVERY TIME

For orders shipped within the United States, delivery generally requires approximately 4–5 additional business days after the tracking number becomes active or the carrier accepts the package.

Accordingly, many orders may arrive within approximately 7–10 business days after purchase, including ordinary processing time. Orders affected by extended processing, carrier delays, weather, holidays, remote destinations, product availability, or other circumstances may take longer.

Estimated delivery times begin after the relevant processing or carrier-acceptance stage and do not include every possible delay. Weekends and public holidays may not count as carrier business days.

Delivery estimates shown on product pages, at checkout, in order confirmations, or in tracking systems are informational estimates rather than guaranteed delivery dates unless expressly identified as guaranteed.

SHIPPING FEE

Unless a different amount, free-shipping offer, or product-specific charge is clearly displayed at checkout, the standard shipping fee is:

Flat Shipping Fee: $6.90 per order

The final shipping charge applicable to an order will be displayed before payment is completed.

Additional shipping charges may apply where clearly disclosed before purchase, including for:

Oversized or unusually heavy products
Remote or extended-delivery locations
Expedited shipping selected by the customer
International delivery
Reshipment caused by an incorrect address, refused delivery, or failure to collect a package

Original shipping charges are generally non-refundable after shipment for change-of-mind returns. Different treatment may apply when a return results from a verified Stemora fulfillment error, a materially defective product, or another circumstance covered by our Return & Refund Policy or applicable law.

SHIPPING DESTINATIONS

Stemora primarily serves customers in the United States. Shipping availability is determined by the destination and the options displayed at checkout.

If the checkout system does not accept a particular address or destination, we may be unable to ship the order there.

Certain products may be restricted from delivery to:

P.O. boxes
APO, FPO, or DPO addresses
U.S. territories
Remote or limited-service areas
Freight-forwarding facilities
Hotels or temporary accommodations
International destinations
Locations subject to carrier, legal, battery, chemical, size, or product restrictions

SHIPPING CARRIERS AND FULFILLMENT PARTNERS

We may use national carriers, regional carriers, local delivery services, postal operators, third-party logistics providers, suppliers, or other fulfillment partners.

The carrier is selected based on factors such as:

Delivery destination
Product dimensions and weight
Inventory location
Package type
Service availability
Estimated delivery time
Operational requirements

Customers generally cannot select a specific carrier unless a carrier option is offered at checkout or confirmed by us in writing.

Carrier names displayed in tracking information may change if a package is transferred between logistics providers or delivered through a last-mile partner.

MULTIPLE FULFILLMENT LOCATIONS

Products may be stored or fulfilled from different facilities, suppliers, or logistics locations. The business correspondence address listed on our website is not necessarily the location from which products are shipped.

The shipping origin shown on a package does not change:

The identity of the seller
The customer’s contractual relationship with Stemora
The applicable Stemora store policies
The customer support contact for the order

Shipping origins may differ between products or orders depending on availability and logistics requirements.

SPLIT SHIPMENTS

Orders containing multiple products may be divided into separate shipments.

This may occur when:

Products are stored at different fulfillment locations
Items become available at different times
Package size or weight requires separate handling
Different carriers or services are used
A partial shipment can be sent without waiting for the remaining items

Separate tracking numbers may be provided for different packages. Products from the same order may arrive on different dates.

Stemora will not normally charge an additional standard shipping fee solely because we divide an order into multiple shipments after purchase. This does not include charges disclosed for customer-requested changes, reshipment, expedited delivery, or international delivery.

ORDER CHANGES AND ADDRESS CORRECTIONS

If you need to change an item, quantity, or shipping address, contact us as soon as possible:

Email: vaioamaonaoak@gmail.com

We recommend contacting us within 12 hours after placing the order. However, submitting a request within 12 hours does not guarantee that a change or cancellation can be completed.

Orders may enter processing or fulfillment shortly after purchase. Once processing, label creation, packing, supplier fulfillment, or shipment has begun, we may be unable to:

Change the delivery address
Add or remove products
Change quantities
Change the shipping method
Cancel the order
Redirect the package

Stemora is not responsible for address information entered incorrectly by the customer, except to the extent required by applicable law. Customers should review the full address, apartment or unit number, postal code, state, telephone number, and recipient name before completing checkout.

ADDRESS CHANGES AFTER SHIPMENT

Once a package has shipped, any address correction or delivery redirection may depend on the carrier’s policies and may not be available.

Carrier fees may apply to an approved address correction or redirection. An attempted change could also delay delivery or cause the package to be returned.

Do not independently request a carrier redirect to an unverified address if doing so could interfere with delivery confirmation, seller-protection requirements, insurance, or an existing investigation.

INCORRECT OR INCOMPLETE ADDRESSES

If a package cannot be delivered because the customer provided an incorrect or incomplete address, we may wait until the package is returned or the carrier confirms its status before providing a resolution.

Where reasonably available, we may offer:

Reshipment after payment of additional shipping costs
A refund of the recoverable product amount, excluding original shipping and other permitted charges
Address correction where supported by the carrier

A refund or reshipment is not guaranteed until the package status, return condition, and relevant costs have been reviewed.

If an address error resulted from Stemora’s processing rather than the information provided by the customer, contact us so we can investigate and provide an appropriate remedy.

REFUSED OR UNCLAIMED PACKAGES

Refusing delivery or failing to collect a package does not automatically cancel the order or guarantee a full refund.

If a refused or unclaimed package is returned to an authorized facility, we will review:

The package condition
The reason for non-delivery
Original and return shipping costs
Carrier fees
Product condition
Applicable consumer protection requirements

To the extent permitted by applicable law, original shipping charges, return shipping costs, carrier fees, and other reasonable expenses may be deducted where the return resulted from a refusal, failure to collect, or another circumstance attributable to the recipient.

DELIVERY INSTRUCTIONS

Customers are responsible for providing a delivery location that is reasonably accessible and secure.

Delivery instructions entered at checkout may be transmitted to a carrier, but we cannot guarantee that every instruction will be accepted or followed. Instructions are subject to carrier policies, driver discretion, safety considerations, access restrictions, and available delivery options.

Customers should not request delivery to an unsafe, inaccessible, prohibited, or unsecured location.

Some packages may require:

A signature
Access to a building or gated property
Identification
Delivery to a reception desk or parcel locker
Collection from a carrier facility
Another reasonable delivery confirmation

DELIVERY TO APARTMENTS, OFFICES, SCHOOLS, AND SHARED BUILDINGS

For deliveries to an apartment, office, school, laboratory, university, dormitory, or shared building, provide all necessary information, including:

Apartment, suite, room, or unit number
Department or organization name
Recipient’s full name
Building access instructions where permitted
A valid telephone number
Reception or mailroom details where relevant

A delivery may be completed when the package is accepted by an authorized mailroom, reception desk, building employee, parcel locker, or other person reasonably permitted to receive packages at the address.

Customers should confirm their building’s package policies before ordering.

DELIVERY DELAYS

Delivery may be delayed by circumstances including:

Severe weather or natural disasters
Carrier network disruptions
Public holidays
Seasonal demand
Customs inspections
Security reviews
Transportation interruptions
Labor disruptions
Address verification
Remote destination requirements
Supplier or inventory delays
Package damage in transit
Government restrictions
Events outside our reasonable control

A delay does not necessarily mean that the package has been lost.

If a significant delay affects our ability to ship within a promised timeframe, we will provide any notice and cancellation or refund options required by applicable law.

TRACKING INFORMATION

When tracking is available, it will generally be sent to the email address associated with the order.

Customers are responsible for reviewing tracking updates and making reasonable arrangements to receive or collect the package.

Tracking information is provided by the carrier or logistics partner and may occasionally be delayed, incomplete, or inaccurate. Scan events may appear out of sequence or may not update while a package is moving between facilities.

If tracking has not updated for several business days, contact us with your order number so we can review the available information.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct
Check the mailbox, porch, entrance, garage, parcel locker, side door, reception area, and other possible delivery locations
Ask household members, neighbors, building employees, mailroom staff, or reception personnel whether they accepted the package
Review any available carrier delivery photograph or notice
Contact the carrier for delivery details
Notify Stemora promptly if the package remains missing

A “Delivered” tracking status does not automatically resolve every claim. We may review the tracking history, delivery scan, delivery photograph, GPS or carrier information where available, address details, carrier response, and other relevant evidence.

Customers may be asked to cooperate with a carrier investigation or provide reasonable documentation. The available resolution will depend on the investigation, the circumstances, applicable carrier procedures, and applicable law.

LOST PACKAGES

A package may be considered lost only after the carrier confirms loss, the applicable investigation is completed, or a reasonable period has passed without delivery or meaningful tracking activity.

If a package appears lost, contact us at vaioamaonaoak@gmail.com with:

Your order number
The tracking number
Confirmation of the shipping address
A brief description of the issue
Any communication received from the carrier

Depending on the circumstances and verification, we may offer an appropriate remedy such as a replacement, reshipment, or refund.

Do not submit duplicate claims to Stemora, the carrier, the payment provider, and another party using inconsistent information.

DAMAGED PACKAGES

If a package or product arrives damaged:

Photograph the outer shipping carton
Photograph the shipping label
Photograph the internal packaging
Photograph the damaged product
Retain the product and all packaging
Contact us as soon as reasonably possible

We recommend reporting visible shipping damage within 7 days after delivery so that we can investigate promptly.

Do not discard packaging or attempt repairs before receiving instructions if doing so could prevent verification of the damage.

Reporting within 7 days assists the investigation but does not eliminate any non-waivable rights available under applicable law.

STOLEN PACKAGES

If a package appears to have been stolen after delivery, contact the carrier and check with household members, neighbors, building management, security personnel, or the delivery location.

Where appropriate, you may also report suspected theft to local authorities.

Stemora will review available delivery information and assist with reasonable carrier inquiries. However, the outcome depends on the available evidence, delivery circumstances, carrier procedures, and applicable law.

We do not automatically deny or approve a claim solely because tracking displays “Delivered.”

PRODUCT AVAILABILITY

Product availability may change after an order is placed because of inventory updates, supplier availability, damaged stock, technical errors, or unusually high demand.

If a product becomes unavailable before shipment, we may:

Contact you regarding a delay
Offer a suitable alternative with your consent
Ship available products separately
Cancel the unavailable item
Issue a refund for the unavailable item

We will not substitute a materially different product without the customer’s consent.

INTERNATIONAL SHIPPING

International shipping is available only when the destination and shipping option are offered at checkout.

International delivery may require additional processing and may take approximately 10–20 business days or longer, depending on the destination, customs procedures, carrier network, and local delivery conditions.

International orders may be subject to:

Import duties
Customs fees
Taxes
Brokerage charges
Handling fees
Local delivery charges
Documentation requirements

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Stemora does not control customs authorities and cannot guarantee customs-clearance times. Customers are responsible for confirming that the ordered product may lawfully be imported, possessed, and used in the destination country.

If an international shipment is refused, unclaimed, or returned because of unpaid duties, import restrictions, or incomplete information, permitted shipping and handling costs may be deducted from any available refund.

CUSTOMS INFORMATION

Customers must provide accurate information required for customs clearance. We will not intentionally declare a false value, misdescribe products, or mark a commercial purchase as a gift to avoid lawful duties or taxes.

Customs authorities may open and inspect packages. Such inspections may delay delivery and are outside our direct control.

A customer’s refusal to pay applicable import charges may result in the package being returned, abandoned, or destroyed according to carrier and customs procedures.

FREIGHT FORWARDERS AND PACKAGE FORWARDING SERVICES

If a customer chooses to use a freight forwarder, package forwarding company, export agent, or reshipping service, delivery to that service may be treated as delivery to the address provided by the customer, subject to applicable law.

Stemora cannot control the handling, repacking, storage, export, customs declarations, or final delivery performed by an independently selected forwarding service.

Customers using a forwarding service should inspect carrier restrictions, insurance, prohibited items, and claim procedures before ordering.

BATTERIES, LIQUIDS, MAGNETS, AND RESTRICTED PRODUCTS

Certain educational electronics, batteries, liquids, magnets, chemicals, tools, or other regulated products may be subject to shipping restrictions.

Depending on the product and destination:

Expedited or air shipping may be unavailable
A particular carrier may be required
International shipping may be restricted
Additional packaging may be used
An order may be delayed or canceled
The product may be unavailable for certain addresses

Restrictions displayed on the product page or at checkout form part of the applicable shipping terms.

DELIVERY ESTIMATES AND GUARANTEES

Estimated delivery dates are based on information available when the estimate is provided. They may change as the package moves through the carrier network.

A delivery estimate is not a guarantee unless Stemora expressly identifies the service as guaranteed in writing. Carrier guarantees, if any, may contain separate conditions and exclusions.

Stemora does not promise that a product will arrive before a particular class, examination, science fair, holiday, birthday, event, project deadline, or other date unless we expressly confirm a guaranteed service in writing.

Customers should order sufficiently early when a product is needed for a scheduled activity.

CANCELLATIONS CAUSED BY SHIPPING DELAYS

If an order has not shipped within a promised shipping period, we will provide the notice, delay-consent option, cancellation opportunity, or refund required under applicable law.

A customer who agrees to a revised shipping date may still have rights if the revised date is not met.

If an unshipped order is properly canceled, the refund will generally be issued to the original payment method. The customer’s bank or payment provider may require additional time to display the refund.

POLICY CHANGES

We may update this Shipping & Delivery Policy to reflect changes in carriers, fulfillment locations, shipping rates, available destinations, delivery procedures, products, or legal requirements.

The policy applicable to an order will generally be the version in effect when the order was placed, unless a later version provides the customer with more favorable terms or applicable law requires otherwise.

Last updated: September 16, 2026

CONTACT INFORMATION

For shipping and delivery questions, contact:

Store: Stemora
Legal Business Name: Storevia Limited
Email: vaioamaonaoak@gmail.com
Telephone: +1 (936) 260-5549
Website: https://stemora.us

Legal and Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This is a legal and business correspondence address. It is not a retail location, customer pickup point, fulfillment center, or approved return address unless we specifically confirm otherwise in writing.