Privacy Policy

PRIVACY POLICY

Last updated: September 16, 2026

Stemora is operated by Storevia Limited. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit stemora.us, create an account, place an order, contact us, or otherwise use our website, products, and related services collectively referred to as the “Services.”

Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer the Services.

This Privacy Policy should be read together with our Terms of Service, Your Privacy Choices page, Shipping & Delivery Policy, Return & Refund Policy, and other policies displayed on the website.

If this Privacy Policy conflicts with our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will control to the extent of that conflict.

Your privacy rights may vary depending on where you live. Nothing in this Privacy Policy limits any right that cannot lawfully be limited under applicable privacy law.

WHO WE ARE

For purposes of this Privacy Policy, the business responsible for the personal information described in this policy is:

Store name: Stemora
Operator: Storevia Limited
Website: https://stemora.us
Email: vaioamaonaoak@gmail.com
Telephone: +1 (936) 260-5549

Legal business address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is our legal business address and should not be used as a product return address unless our customer-service team provides written authorization.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Stemora, the features you use, the products you purchase, and the requirements applicable in your jurisdiction.

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It generally does not include information that has been lawfully anonymized or de-identified so that it can no longer reasonably be linked to an individual.

We may collect the following categories of information.

Contact and identification information

This may include your name, email address, telephone number, billing address, shipping address, and other information necessary to identify or communicate with you.

Account information

If you create an account, we may collect your account credentials, preferences, saved addresses, shopping preferences, and account settings.

Passwords may be processed through Shopify or another authentication provider. We do not need to know or view your readable password to operate your account.

Order and transaction information

This may include products viewed or purchased, shopping-cart activity, order numbers, purchase dates, payment status, shipping status, discounts, cancellations, returns, refunds, and previous transactions.

Payment information

Payments may be processed by Shopify Payments, credit-card networks, banks, digital-wallet providers, or other payment processors made available at checkout.

These providers may collect payment-card numbers, billing details, authentication information, and transaction data directly. Stemora generally receives transaction confirmation and limited payment details, such as payment method, card type, billing address, or the final digits of a payment card, rather than complete payment-card credentials.

Payment processing is also governed by the privacy policies and terms of the relevant payment provider.

Customer-service communications

We collect information you provide when you contact us about an order, product, return, refund, complaint, safety concern, privacy request, or other matter.

This may include emails, messages, photographs, videos, attachments, call details, and information required to investigate and resolve your request.

Please do not send unnecessary medical, financial, government-identification, or other highly sensitive information through ordinary email.

Device and network information

We and our service providers may automatically collect information about the device and connection used to access the Services. This may include your IP address, browser type, device type, operating system, language settings, approximate location derived from an IP address, time zone, cookie identifiers, and other technical identifiers.

Website-use information

We may collect information about how you interact with the Services, including pages viewed, searches performed, links selected, referring pages, products viewed, shopping-cart activity, checkout activity, session duration, error reports, and the date and time of interactions.

Marketing information

If you subscribe to marketing communications or interact with an advertisement, we may collect your contact preferences, subscription status, campaign interactions, and information about whether an email or advertisement was opened or selected.

Reviews and submitted content

If the website permits reviews, questions, comments, photographs, or other submissions, we may collect the information and content you choose to provide.

Information submitted for public display may be visible to other website visitors. Do not include confidential information in a public review or comment.

Information obtained from other sources

We may receive information from Shopify, payment providers, fraud-prevention providers, shipping carriers, fulfillment partners, analytics providers, advertising partners, customer-support services, and other service providers.

We may also receive information when another person purchases a product for you or provides your information as a delivery recipient. In such cases, the purchaser is responsible for providing information lawfully.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to marketing, submit a form, or contact us;
  • automatically through cookies, pixels, tags, local-storage technologies, server logs, and similar technologies;
  • from Shopify and other companies that provide services on our behalf;
  • from payment processors, banks, delivery companies, suppliers, and fulfillment providers;
  • from advertising, analytics, fraud-prevention, and business partners; or
  • where permitted by law, from publicly available or commercially available sources.

HOW WE USE PERSONAL INFORMATION

We use personal information only where we have a legitimate business purpose or another lawful basis for doing so.

Providing and fulfilling the Services

We may use personal information to:

  • process and confirm orders;
  • collect and verify payments;
  • arrange packaging, fulfillment, and delivery;
  • send order and shipping notifications;
  • provide tracking information;
  • manage accounts and saved preferences;
  • process cancellations, returns, exchanges, and refunds;
  • respond to product or compatibility questions; and
  • provide customer support.

Operating and improving the website

We may use information to operate the website, remember preferences, diagnose errors, understand website use, evaluate product demand, improve navigation, maintain inventory information, and develop or improve our products and Services.

Personalization

We may use shopping activity and preferences to display relevant products, remember shopping-cart contents, make product recommendations, and customize portions of the shopping experience.

Where required by law, we will obtain consent before using cookies or similar technologies for personalization.

Marketing and advertising

Where permitted by law, we may use personal information to send promotional emails, measure marketing performance, display advertising, and provide more relevant promotional content.

Some advertising activities may involve disclosing identifiers, device information, or browsing activity to advertising partners. Depending on applicable law, these disclosures may be considered “selling,” “sharing,” or processing for targeted advertising even when no money is exchanged.

You can manage applicable choices through our Your Privacy Choices page, cookie-preference tool, unsubscribe links, or by contacting us.

Security and fraud prevention

We may process information to authenticate transactions, prevent unauthorized account access, assess payment or order risk, detect fraudulent or malicious activity, secure the website, enforce our policies, and protect customers, Stemora, Storevia Limited, and third parties.

Legal and regulatory purposes

We may process information to:

  • comply with applicable laws and accounting obligations;
  • maintain tax and transaction records;
  • respond to lawful government, court, or regulatory requests;
  • investigate complaints or suspected policy violations;
  • establish, exercise, or defend legal claims;
  • conduct product-safety or recall activities; and
  • protect the rights, property, and safety of our customers and others.

LEGAL BASES FOR PROCESSING

If the laws of the European Economic Area, United Kingdom, Switzerland, or another jurisdiction requiring a legal basis apply, we generally process personal information under one or more of the following bases:

Contract: Processing is necessary to accept, process, deliver, or administer your order or provide a service you requested.

Legitimate interests: Processing is necessary for legitimate business purposes, such as operating the store, improving the Services, preventing fraud, securing transactions, and responding to customers, provided those interests are not overridden by your rights.

Consent: You have consented to a particular use, such as certain marketing communications or nonessential cookies. You may withdraw consent, but withdrawal does not affect processing that was lawful before withdrawal.

Legal obligation: Processing is required to comply with tax, accounting, consumer-protection, product-safety, law-enforcement, or other legal requirements.

Protection of rights: Processing is necessary to establish, exercise, or defend legal claims or protect the vital interests of an individual where legally permitted.

COOKIES AND SIMILAR TECHNOLOGIES

Stemora, Shopify, and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate and secure the website.

These technologies may be used to:

  • keep the website and checkout functioning;
  • remember account and shopping-cart information;
  • maintain security and prevent fraud;
  • remember language, location, and privacy preferences;
  • understand website traffic and performance;
  • measure advertising effectiveness; and
  • provide personalized or targeted advertising where permitted.

Some cookies are necessary for the website to operate and cannot be disabled through our preference tool. Other cookies, including certain analytics, personalization, and advertising cookies, may be optional depending on applicable law.

You can manage available cookie choices through the cookie banner or privacy-preference tool displayed on the website. You may also adjust your browser settings, but blocking necessary cookies may prevent certain website features from functioning correctly.

For additional information and opt-out options, please review our Your Privacy Choices page.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following recipients when reasonably necessary for the purposes described in this policy.

Shopify

Our store is hosted by Shopify. Shopify processes information about your access to and use of the Services to provide hosting, checkout, security, analytics, personalization, and ecommerce functionality.

Information submitted through the Services may be transmitted to Shopify and its service providers in countries other than your country of residence.

More information is available in the Shopify Consumer Privacy Policy.

Payment providers

We may disclose transaction and identification information to payment processors, banks, card networks, digital-wallet providers, fraud-prevention services, and financial institutions to authorize and process payments, refunds, and disputes.

Suppliers and fulfillment partners

We may provide a recipient’s name, shipping address, telephone number, email address where required, and relevant order information to suppliers, warehouses, fulfillment partners, and other parties involved in preparing or delivering an order.

These providers receive only the information reasonably necessary to perform their role.

Shipping and logistics providers

We may disclose delivery information to postal services, couriers, shipping platforms, customs agents, freight handlers, and tracking providers.

For international shipments, information may also be provided to customs authorities and other government agencies where legally required.

Technology and support providers

We may use companies that provide website hosting, cloud storage, communications, email delivery, customer service, analytics, cybersecurity, fraud prevention, data management, and technical support.

Analytics and advertising partners

Subject to applicable consent and opt-out requirements, we may disclose cookie identifiers, device information, approximate location, browsing activity, or shopping interactions to analytics or advertising partners.

Certain disclosures may be classified as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws. Applicable choices are explained in our Your Privacy Choices page.

Professional advisers

We may disclose information to lawyers, accountants, auditors, insurers, financial advisers, and other professional advisers when reasonably necessary to receive their services or protect our legal interests.

Legal and safety disclosures

We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to valid legal process, investigate fraud or security incidents, enforce our agreements, address product-safety issues, or protect the rights and safety of individuals.

Business transactions

If Storevia Limited or any relevant part of its business is involved in a merger, acquisition, financing, restructuring, insolvency, bankruptcy, or sale of assets, personal information may be reviewed or transferred as part of that transaction, subject to applicable law.

At your direction

We may disclose information when you request or authorize us to do so, such as when you use a social-media integration, select an external payment service, or request delivery to another person.

SALE, SHARING, AND TARGETED ADVERTISING

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain uses of advertising cookies, pixels, or similar technologies may be treated as a “sale” or “sharing” of personal information, or as targeted advertising, under some U.S. state privacy laws.

Depending on where you reside, you may have the right to opt out of these activities. You may exercise available rights through:

  • the Your Privacy Choices link displayed on our website;
  • our cookie-preference tool;
  • a legally recognized opt-out preference signal, such as Global Privacy Control; or
  • an email request sent to vaioamaonaoak@gmail.com.

Where required by law, we will process a recognized opt-out preference signal for the browser or device that sends it. If we can reasonably associate that signal with your account, applicable settings may also be applied to the account.

We do not knowingly sell or share the personal information of individuals under 16 years of age for cross-context behavioral advertising.

SENSITIVE PERSONAL INFORMATION

We may process information considered sensitive under applicable law when necessary to complete a transaction, such as account credentials, payment authentication information, or information required to prevent fraud.

We do not intend to use sensitive personal information to infer characteristics about customers or for purposes unrelated to providing the reasonably expected Services.

Where applicable law provides a right to limit the use or disclosure of sensitive personal information, you may submit a request using the contact details below.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining transaction records, complying with legal obligations, resolving disputes, preventing fraud, handling chargebacks, enforcing agreements, and protecting legal rights.

The appropriate retention period depends on factors such as:

  • the type and sensitivity of the information;
  • whether you maintain an active account;
  • the status of an order, return, refund, or dispute;
  • applicable tax, accounting, consumer-protection, and limitation periods;
  • fraud-prevention and security needs; and
  • whether information is required for pending or anticipated legal proceedings.

When personal information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to technical limitations and legal retention requirements.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, database, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

You are responsible for protecting your account credentials and should not reuse passwords from other services. Notify us promptly if you believe an account or transaction has been accessed without authorization.

Do not send complete payment-card numbers, account passwords, government-identification numbers, or other unnecessary sensitive information through ordinary email.

INTERNATIONAL DATA TRANSFERS

Storevia Limited is located in Hong Kong, while customers, Shopify, suppliers, fulfillment partners, payment providers, and other service providers may be located in the United States and other countries.

As a result, personal information may be transferred to, stored in, or processed in countries outside your place of residence. Privacy and government-access laws in those countries may differ from the laws where you live.

Where required for transfers from the European Economic Area, United Kingdom, Switzerland, or another regulated jurisdiction, we or our service providers may rely on recognized legal mechanisms such as adequacy decisions, standard contractual clauses, approved contractual safeguards, or another lawful transfer mechanism.

THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to manufacturer websites, educational resources, payment services, social-media platforms, shipping providers, or other third-party websites.

We do not control the privacy, security, or content practices of independent third parties. Information you provide directly to them is governed by their own privacy policies and terms.

The inclusion of a link does not by itself mean that Stemora endorses or controls the relevant third party.

CHILDREN’S PRIVACY

Stemora sells educational and STEM-related products, but the website and checkout Services are directed to adults and are not intended for use by children under 13.

We do not knowingly collect personal information directly from children under 13. Minors should use the website only with the involvement and supervision of a parent or legal guardian.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorization, contact us at vaioamaonaoak@gmail.com. We will review the request and take reasonable steps to delete the information where required by law.

We do not knowingly sell or share, as those terms are defined by applicable privacy law, personal information belonging to individuals under 16 years of age.

MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or by contacting us.

After you unsubscribe, we may still send non-promotional communications required to administer an order, account, return, refund, safety notice, or customer-service request.

Because unsubscribe requests may require processing time, you may receive a limited number of communications while your request is being implemented.

YOUR PRIVACY RIGHTS

Depending on your jurisdiction and subject to applicable exceptions, you may have the right to:

  • confirm whether we process your personal information;
  • request access to or a copy of your personal information;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • request information about categories of information collected or disclosed;
  • obtain certain information in a portable format;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of the sale or sharing of personal information;
  • opt out of targeted advertising;
  • limit certain uses of sensitive personal information;
  • appeal a decision concerning a privacy request; and
  • receive equal service without unlawful discrimination for exercising a privacy right.

These rights are not absolute. We may deny or limit a request where permitted by law, including when information must be retained to complete a transaction, comply with a legal obligation, prevent fraud, maintain security, protect legal rights, or preserve another person’s privacy.

HOW TO EXERCISE YOUR RIGHTS

You may submit a privacy request by:

Email: vaioamaonaoak@gmail.com
Telephone: +1 (936) 260-5549
Online: Through the Your Privacy Choices page or other privacy-request method made available on stemora.us

Please clearly describe the right you wish to exercise and provide sufficient information for us to identify the relevant account or transaction.

We may need to verify your identity before fulfilling certain requests. Verification may involve confirming information associated with your account, email address, order, or previous interaction.

We will request only the information reasonably necessary for verification. We will not require identity verification for an opt-out request unless verification is permitted and reasonably necessary under applicable law.

We will respond within the period required by applicable law. If additional time is lawfully required, we will notify you where required.

AUTHORIZED AGENTS

Where applicable law permits, you may designate an authorized agent to submit a privacy request on your behalf.

We may require evidence that the agent has authority to act for you and may ask you to confirm your identity or the authorization directly. These requirements will not be applied where prohibited by law.

APPEALS AND COMPLAINTS

If we deny a privacy request and applicable law gives you a right to appeal, you may submit an appeal by emailing vaioamaonaoak@gmail.com with the subject line:

Privacy Request Appeal

Include sufficient information to identify the original request and explain why you believe the decision should be reconsidered.

If you have concerns about our privacy practices, please contact us first so that we can review the issue. Depending on where you live, you may also have the right to submit a complaint to your local data-protection or privacy authority.

NON-DISCRIMINATION

We will not unlawfully discriminate against you because you exercise an applicable privacy right.

Exercising a privacy right will not result in unlawful denial of products or services, different pricing, reduced service quality, or retaliation. This does not prohibit a lawful loyalty, discount, or incentive program that complies with applicable privacy law.

DO NOT TRACK SIGNALS

Some browsers transmit “Do Not Track” signals. Because there is not a universally accepted standard for responding to general Do Not Track signals, our website may not respond to them.

Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, as described in the Sale, Sharing, and Targeted Advertising section above.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our Services, technology, service providers, business practices, or legal obligations.

When we make changes, we will post the revised policy on this page and update the “Last updated” date. If required by law, we will provide additional notice or obtain consent before applying a material change.

Changes will apply prospectively from the effective date unless applicable law permits or requires otherwise.

CONTACT US

For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact:

Stemora
Operated by Storevia Limited

Email: vaioamaonaoak@gmail.com
Telephone: +1 (936) 260-5549
Website: https://stemora.us

Legal business address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Please do not send product returns to this address without written return authorization.